Welcome to RepUp LTD. We respect your privacy and are committed to safeguarding your personal data. This privacy policy outlines our practices regarding the collection, use, sharing, and protection of your personal data. By using our services, you consent to the collection and use of your information as described in this policy.
This policy complies with the European Union General Data Protection Regulation (GDPR), the U.S. Privacy Laws, including the California Consumer Privacy Act (CCPA), and other applicable regulations.
We may collect the following personal data from you:
Name and surname
Email address
Phone number
Store addresses
Details about stores
Chats with users to improve our AI capabilities
Location data‍
IP address
Browser type and version
Device information (such as operating system and hardware model)
Interaction logs (e.g., user behavior on our website and applications)
We collect personal data directly from users when they register, interact with our services, or communicate with us. We may also collect information automatically through cookies and tracking technologies.
We use the collected data to:
Provide, improve, and maintain our services
Offer personalized content and information
Communicate with users about features, products, and services
Enhance the safety and security of our products
Verify user information
Conduct research and development
Comply with legal obligations
Prevent fraud and abuse
Under GDPR, we process your personal data based on the following legal grounds:
Consent: When you provide explicit consent for us to process your data.
Contractual Necessity: When processing is required to fulfill a contract with you.
Legal Obligation: When we are required to comply with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided that it does not override your rights and freedoms.
We partner with third-party service providers that provide us with services and functionality. We share limited information with these third parties:
Mixpanel: Analytics services
Google Analytics: User behavior tracking
Google Pixel: User behavior tracking
Meta Pixel: User behavior tracking
HubSpot: CRM and email communication
Intercom: Customer communication
Customer.io: Email communication
Zapier: Automation services
Other: Additional services that help us provide our services to you
All third-party providers are required to comply with data protection regulations and maintain confidentiality.
We use cookies and similar tracking technologies to collect and store information about user interactions. Users can manage cookie preferences through their browser settings.
For more details, visit our Cookie Policy.
We implement strict security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Measures include:
Encryption of sensitive data
Secure data storage and access control
Regular security audits
Compliance with industry standards (such as ISO 27001, where applicable)
Despite our efforts, no online platform is completely secure. Users should take necessary precautions to protect their personal information.
Given that we are based in the U.K. and provide services globally, your personal data may be transferred to and processed in countries outside your own, such as the U.S., Canada, Australia, and the EU.
When transferring personal data outside the EEA, we ensure appropriate safeguards, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission
Data protection agreements with third parties
Other legal mechanisms as required by applicable law
Depending on your location, you have certain rights regarding your personal data:
Right to Access: Request access to your personal data.
Right to Correction: Ask us to correct any inaccurate personal data.
Right to Deletion: Request deletion of your personal data when legally permitted.
Right to Object: Object to the processing of your personal data under certain circumstances.
Right to Restriction: Request restriction of processing of your personal data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Withdraw Consent: If we process data based on your consent, you may withdraw it at any time.
For California Residents (CCPA Rights):
Right to Know: You can request details about the personal data we collect and use.
Right to Opt-Out: You can opt out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise any of these rights, please contact us at the email provided below.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. When we no longer need your data, we securely delete or anonymize it.
We may update our privacy policy from time to time. Any changes will be posted on this page. If changes are significant, we will notify users via email or our services.
If you have any questions about this Privacy Policy, please contact us at:
RepUp LTD
71-75 Shelton Street, Covent Garden,
London, WC2H 9JQ
United Kingdom
Email: [email protected]
Effective Date: 01/10/2024
Last Updated: 01/02/2025
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